National Accounts Manager | Toronto
TK Elevator Canada Ltd — Toronto, Ontario, Canada
The Company
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
What we expect
Your responsibilities
- Develop, manage, and grow new and existing national accounts
- Establish excellent relationships with key accounts and customers to keep up with customer needs and assist in substantially growing the business
- Develop short- and long-term strategies with the marketing team to grow and develop the Key Account customer base nationally.
- Partner with the Regional Account Managers to assess all national customer accounts in the region, and align the pre-established national level initiatives to be cascaded to the regional customers
- Collect and analyze sales data, trends, etc. and utilize data for strategic solutions.
- Use relationship building skills, and persuasive selling techniques to meet monthly/quarterly/annual sales targets
- Develop sales marketing materials and presentations
- Contact existing or prospective customers to maintain and increase customer base
- Investigate complaints from customers
- Collaborate with Sales and Marketing teams
- Support the completion of weekly, monthly, and yearly reports
- Serve as a liaison between Sales, Field Operation teams and customer base
- Maintain an understanding of customer service protocol and client specific procedures required to service existing accounts
- Source and coordinate research on sales-oriented initiatives
- Exhibit exceptional teamwork and customer service
- Keep abreast of industry and market trend and best practices
- Perform other duties as assigned
Who we are looking for
Your qualifications
- A minimum of 5 years in a similar account manager capacity; elevator industry experience is preferred
- University degree/College Diploma with experience in a customer service/ client relations environment is preferred
- Effective communication skills and proven ability to establish rapport and maintain relationships
- Strong business acumen and demonstrated ability to adhere to deadlines and achieve goals and objectives
- Unparalleled work ethic enhanced by keen problem-solving skills
- Proven ability to manage conflict, coupled by the ability to work collaboratively
- Proven success in meeting or exceeding sales-based targets
Additional information
TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.
Job details
| Posting date: | 2024/10/08 |
|---|---|
| Experience level: | Experienced professionals |
| Type of contract: | Permanent, Full-time |
| Work mode: | On Site |
| Job field: | Customer Services |
| Industry: | Engineering & urban mobility |
| Job number: | CA_ET_TKELEV00243 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
